FAQ
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How secure is your payment system?
We use Stripe, a trusted and secure payment platform, to process all transactions. Your payment information is protected with the highest level of encryption, ensuring a safe and secure experience for every purchase.
How long does it take to complete my illustration?
Your order is typically completed within 3-5 business days, depending on the details and our workload. We’ll keep you updated throughout the process.
What type of photos should I upload?
Please upload high-quality photos where your face is clearly visible. The better the photo quality, the better the final result will be.
Can I request changes to the illustration?
Absolutely! We offer unlimited revisions until you’re completely satisfied. Your happiness is our top priority, and we’ll work with you to ensure the final product meets your expectations.
What format will the illustrations be delivered in?
The illustrations are delivered digitally in high_resolution PNG and JPEG formats. To ensure the best quality, we send themn directly via email.
Can I get a physical print of the illustration?
Currently, we only provide digital illustrations. However, you can print the file at any print shop of your choice.
How many people can be included in one illustration?
We can create illustrations for individuals, couples, or groups. Just provide the details during the order process.
Are the illustrations entirely hand-drawn?
Yes, all our illustrations are hand-drawn digitally by our professional artists.
Can I cancel after the illustration is completed?
Once the illustration is completed, cancellations or refunds are not possible. However, we’re happy to work with you to ensure you’re satisfied with the final product.